Refund Policy.

This Refund Policy explains how refunds are handled for Solren. Solren is an installed and managed follow-up system for service businesses, with payments processed through Stripe or another approved payment provider.

This policy should be read together with our Billing page and Terms of Service.

Solren is provided on a subscription basis unless otherwise agreed in writing.

Separately, and as a specific exception to the general non-refund terms set out below, eligible clients are offered a 30-day satisfaction guarantee starting from go-live, as described on the Pricing page. If, within 30 days of going live, the service is not catching and replying to enquiries as described, you may request a refund of that month's subscription fee and cancel, with no lock-in. Other fees remain payable as set out in your agreement or as agreed in writing.

You may cancel future recurring billing by emailing contact@solren.ai, unless another cancellation process has been agreed in writing. Cancellation stops future charges from the end of the current paid billing period, but it does not automatically refund fees already paid or time already billed.

Some Solren plans include setup, installation, onboarding or configuration work.

This work may include account review, workflow planning, connecting services, configuring automations, testing, preparing reply flows and setting up the system for your business.

Because this work is customised and begins once Solren starts your install, setup, installation and configuration fees are generally non-refundable once work has started, unless required by law or otherwise agreed in writing.

Custom workflows, additional integrations, SMS usage, Meta lead routing, paid third-party tools or other agreed extras may be charged separately.

Unless required by law or otherwise agreed in writing, fees for custom work, usage-based charges and third-party costs are generally non-refundable once incurred.

If you believe there has been a billing issue or you are requesting a refund, contact us at contact@solren.ai with your invoice details, charge date and a short explanation of the request.

We will review refund requests reasonably and in line with this policy, your agreement with Solren and applicable law.

We do not generally provide refunds for change of mind, unused time, unused features, delays caused by missing client information or access, or a decision not to continue after setup work has started, unless required by law or otherwise agreed in writing.

Unless required by law or otherwise agreed in writing, fees already paid are non-refundable, including setup, installation, configuration, subscription and custom workflow fees.

If Solren confirms that you have been charged incorrectly, we will correct the billing error. This may include issuing a refund, credit or adjustment where appropriate.

Nothing in this policy limits rights that cannot be excluded under applicable law, including the Australian Consumer Law.

We may update this policy from time to time. When we make material changes, we will revise the date shown at the top of this page.

To request a refund or ask about billing, email contact@solren.ai. You can also review billing information on the Billing page.